We value your privacy. This Privacy Policy explains what data we collect, how we use it, and your rights.
1. What We Collect
When you use Zipsea, we may collect:
- Personal info: name, email, phone, address, passport details (if required by cruise line).
- Booking details: cruise line, sailing date, cabin preferences.
- Payment info (processed securely via our host agency, not stored by us).
- Usage data: browser type, device, IP address, and analytics.
2. How We Use Your Data
We use your data to:
- Process cruise bookings and provide confirmations.
- Communicate with you about your trip.
- Offer customer support.
- Improve our website and services using analytics (we use Posthog).
- Send promotional emails if you opt in.
3. Sharing Information
We may share your data with:
- Cruise lines and suppliers to complete bookings.
- Our host agency for payment processing.
- Third-party providers like Traveltek (API) and analytics tools.
We never sell your personal data.
4. Cookies & Tracking
We use cookies and tracking tools (including Posthog) to understand site performance and improve user experience.
5. Data Retention
We keep booking data as long as necessary to fulfill your trip and comply with legal obligations.
6. Your Rights
Depending on where you live, you may have rights to:
- Access your personal data.
- Correct or delete your data.
- Opt out of marketing communications.
To exercise your rights, email win@zipsea.com
7. Security
We use industry-standard practices to protect your data. However, no online system is 100% secure.
8. Third-Party Links
Our site may contain links to cruise line or partner websites. We're not responsible for their privacy practices.
9. Changes to Policy
We may update this Privacy Policy from time to time. Updates will be posted here.
10. Contact Us
Questions? Email win@zipsea.com